Digital champions training
Format
Face to face
Number of participants
Duration
Full day
Course overview
Developing in-house experts to lead digital change. This course trains staff to support peers, troubleshoot common issues, and advocate for new technology adoption within their local team, practice or organisation.
Format
Face-to-Face, full day
Learning outcomes
- Introduction to local IT setup
- Apply basic ITIL principles to streamline communication with the IT Service Desk (e.g., Incident vs request management).
- Business Continuity Planning (BCP): Develop and maintain a robust departmental Business Continuity Plan to ensure clinical and administrative safety during an IT outage.
- Identify and troubleshoot common digital barriers faced by colleagues.
- Advocate for new technology adoption using effective change management techniques.
- Deliver instant support for Microsoft 365 and clinical system updates.
- Act as the formal bridge between frontline staff and the IT department.
Who should attend
Staff designated as digital leads or super users within their practice or trust or those aspiring to be digital leads.
Cost per session
Pre-training requirement
Confident IT users with an interest in peer support, familiarity with cloud applications.
