General Practice training
A home visiting programme for first-time young parents and their families.
Care Group Training’s roots are in providing high-quality training and education for primary care in Tower Hamlets and the wider North East London healthcare system. We develop and deliver a range of training relevant to today’s healthcare workforce, which help primary care to run safely and effectively.
Our training sessions benefit clinical and non-clinical staff alike and respond directly to the needs of the local NHS workforce. Check out our courses below.
Our Courses
Advanced Excel for healthcare data
Transform raw data into actionable insights. Covers Pivot Tables, VLOOKUP/XLOOKUP, and dashboard creation specifically designed for NHS data sets and performance tracking.
AI Scribe Integration & Implementation
A practical guide to deploying GP Care Group’s AI Scribe technology in a clinical setting. Includes technical set-up, patient consent frameworks, and live practice sessions to reduce clinical documentation time...
Ambient AI scribes in general practice: Unlocking efficiency
- What are ambient AI scribes?
- Overview of available tools
- Clinical and administrative benefits:
- Patient consent, confidentiality, and information governance considerations
- Practical implementation
- Clinical safety considerations
Annual influenza update
Essentialtraining to support the annual influenza vaccination campaign
Becoming a Prescribing Champion
This 2-hour interactive workshop is designed to enhance participants’ understanding of medication management within primary care.
Care Certificate conversations
The course has been developed to consolidate previous online training to support the 16 National Care Certificates prior to sign off.
Clinical coding in primary care: Accuracy, quality and impact
- Purpose and importance of high-quality clinical coding
- Overview of coding standards in NHS primary care (SNOMED CT, problem lists, structured data)
- Common coding errors and their impact on patient care, QOF, population health, and reporting...
Clinical safety and AI governance in primary care
- Understanding clinical safety frameworks for AI in NHS settings
- Identifying and classifying AI tools used in primary care
- Risk assessment in practice
- Accountability, liability, and the role of the clinician in AI-assisted decisions
- Regulatory landscape
- Building a culture of safe AI adoption
Clinical Skills Workshops for Health Care Support/Care Workers in Primary Care
This nine-day programme focuses on developing practical competencies which are required within general practice at the same time a linking them to management of patients.
Digital champions training
Developing in-house experts to lead digital change. This course trains staff to support peers, troubleshoot common issues, and advocate for new technology adoption within their local team, practice or organisation.
Document management and workflow optimisation in primary care
- Understanding the role of effective document management in improving workflow, patient safety, and operational efficiency within primary care.
- Exploring common challenges including workflow bottlenecks, duplication, coding inconsistencies, and delays in actioning clinical correspondence.
- Reviewing best-practice approaches to triage, coding, task allocation, and escalation of incoming documents and results...
Document Management To Improve Efficiency
This 2-hour training aims to help administrators streamline the documents to appropriate team members in a timely manner...
EMIS Web essentials for non-clinical staff (foundation)
- Introduction to EMIS Web
- Understanding the patient record
- Core tasks
- Safe use of the system
- Searching for patients and navigating between modules.
EMIS Web for new non-clinical users
This 2-hour training aims to help reception and admin staff to navigate EMIS Web efficiently. Reception and admin staff will be shown how to manage the system and how to complete common actions.
EMIS Web for non-clinical staff: Building confidence (intermediate)
- Recap of foundation skills and common queries from practice
- Managing clinical correspondence
- Task management
- Using the workflow manager and document inbox effectively
- Appointment templates, slots, and session management.
EMIS Web mastery for non-clinical staff (advanced)
- Advanced searches and reporting
- Recall and recall management
- Audit trail, access logs, and information governance compliance
- Configuring and managing appointment templates and online access settings
- Supporting clinical teams with data quality: deduplication, merging records, and accuracy checks.
Fundamentals of Microsoft 365 in health
Master the core tools of Microsoft 365 (Teams, OneDrive, Outlook) within an NHS context. This course focuses on secure collaboration, cloud storage best practices, and streamlining daily digital workflows.
Giving out normal blood test results
This two-hour workshop aims to support non-clinical reception and administrative staff to confidently give out normal blood results...
Introduction to EMIS Web reporting (basic)
Unlock the power of EMIS Web data. This session focuses on building custom searches and running complex reports.
Long-term condition overview
- Overview of key long-term conditions (LTCs): diabetes, hypertension, COPD, CKD
- Importance of holistic LTC management
- Using LTC dashboards effectively
- Role of personalised care and proactive reviews.
Migrating to the Cloud: A Strategic Guide for Health Leaders
This course demystifies the transition from on-premises servers to cloud environments (NHS Azure). It covers how you can embrace cloud solutions on the NHS domain for hosting your file and folder infrastructure and moves away from the traditional shared drives...
Navigating EMIS analytics and reporting
- Overview of the EMIS analytics and reporting suite
- Accessing and navigating the reporting tools within the current EMIS platform
- Running standard reports
- Building and customising searches and population reports for local needs
- Exporting and interpreting data
- Understanding data governance in reporting
Preceptorship workshop for newly qualified primary care nurses, including qualified nursing associates
Four half-day sessions to be completed within first 12 months of qualification.
Prescribing and long-term conditions
This two-hour workshop aims to support non-clinical reception and administrative staff in improving their knowledge and understanding of prescriptions.
Proactively managing high-risk and frequent patients
- Identifying high-risk and high-impact users
- Use of risk stratification tools and health inequality data
- Strategies for care coordination and personalised interventions
- MDT working and community resource linkage.
Recognising the acutely ill patient
This two-hour workshop introduces non-clinical reception staff members to various acute health conditions.
Searches and Population Health
Population health leads, data analysts, GPs, practice managers, care coordinators
Supporting The Preparation Of Reports
This 2-hour workshop aims to support non-clinical reception and administrative staff to prepare many of the report and letter requests that come to general practice
Total Triage Training
This 2-hour training aims to help reception teams to navigate patients to the appropriate healthcare staff or services, safely and efficiently...
Total triage: Transforming access in primary care
- What is total triage?
- The patient journey under total triage
- Roles and responsibilities
- Using digital tools to support total triage
- Managing demand safely
- Overcoming common barriers
Using AI in primary care: An overview and discussion
This course explains what AI is, and provides a realistic definition for healthcare. It looks at current and emerging uses of AI in primary care, and discusses risks, limitations, and ethical considerations. Finally, there is a chance to have an open discussion on future roles and staff readiness.
Vaccination and injection technique training for healthcare support workers (HCSW)
This course is developed in line with National Minimum Standards and Core Curriculum for Vaccination Training UKHSA_National_Minimum_Standards_for_immunisation_training_2025.pdf
