Active listening
Format
Face to face or Virtual
Number of participants
30
Duration
2 hours
Course overview
Active Listening helps to improve relations between staff and enhance workplace satisfaction. It is an ability that allows individuals to engage with the speaker more effectively by paying particular attention to the conversation. In this module you will learn to understand the speaker's intentions, feelings, and ideas to identify the most appropriate response.
Format
Face to face or Virtual
Learning outcomes
- Define active listening and identify its key principles
- Demonstrate active listening techniques in workplace scenarios
- Recognise the impact of active listening on workplace relationships and satisfaction
- Apply active listening strategies in an online or remote working environment.
Who should attend
Cost per session
£750 (for up to 30 participants)
Pre-training requirement
