Communicating with empathy
Format
Face to face or Virtual
Number of participants
30
Duration
2 hours
Course overview
Explore how to connect with others in ways that demonstrate understanding, compassion and respect. Learn how to listen actively, acknowledge emotions, and respond with sensitivity, even in challenging situations.
Format
Learning outcomes
- Define empathy and explain its role in effective communication
- Demonstrate active listening skills to show understanding and respect
- Recognise and respond appropriately to others’ emotions in challenging situations
- Apply empathetic communication strategies in a range of professional interactions
Who should attend
Cost per session
£750 (for up to 30 participants)
Pre-training requirement
