Recognising the acutely ill patient
Format
Face to face or Virtual
Number of participants
Duration
Course overview
This two-hour workshop introduces non-clinical reception staff members to various acute health conditions.
The workshop will help staff improve knowledge and understanding of:
- The acutely ill patient on the phone
- The signs and symptoms of an acutely ill adult
- The signs and symptoms of an acutely ill child
- Recognising the acutely ill psychiatric patient
- Serious’ medical conditions and how they present
- What the role the non-clinical team have to play in these scenarios
Clinical presentations covered would include common emergency / urgent symptoms such as:
- Chest pain
- Breathing difficulty
- Sepsis
- Stroke symptoms
- DVT/PE
- Fever in children
- Psychiatric emergency
Format
- The workshops can be delivered via MS Teams or face to face
Learning outcomes
- Recognise key signs and symptoms of an acutely ill adult, including red-flag indicators that require urgent escalation.
- Recognise key signs and symptoms of an acutely ill child, including when fever and other symptoms may indicate serious illness.
- Demonstrate increased confidence when speaking to an acutely unwell patient or carer on the telephone, using appropriate questioning and communication techniques.
- Recognise common emergency and urgent presentations, including chest pain, breathing difficulties, stroke symptoms, sepsis, DVT/PE, and psychiatric emergencies.
- Understand the limitations of the non-clinical role, knowing when not to advise and when to escalate concerns.
Who should attend
Relevant for reception and admin staff Non-clinical team
Cost per session
Pre-training requirement
N/A
