Total Triage Training
Format
Face to face or Virtual
Number of participants
Duration
Course overview
This 2-hour training aims to help reception teams to navigate patients to the appropriate healthcare staff or services, safely and efficiently. Reception staff will be shown how to review patient queries and help patients navigate the health system appropriately.
Format
The workshops can be delivered via MS Teams or face to face
Learning outcomes
- Helping to implement total triage - now in the new GP Contract
- Having an understanding of how to handle and sort patient queries to the right service
- Subcategorising patients queries efficiently
- Learning about different types of patients’ inquiries so that the right patient at the right time is dealt with by the right clinician.
Who should attend
NOTE - training will only be relevant for practices on the EMIS system Relevant for reception and admin staff
Cost per session
Pre-training requirement
N/A
